Shipping policy

Shipping Policy

At Gwizzy, we are committed to processing and shipping every order accurately and efficiently. Orders are processed in the order they are received and are typically fulfilled within our standard processing timeframe. Once an order has been shipped, the customer will assume responsibility for monitoring the shipment using any tracking information provided.

While we strive to meet all estimated delivery timeframes, shipping and delivery dates are estimates only and are not guaranteed. Delays caused by shipping carriers, weather conditions, customs, incorrect shipping information provided by the customer, or other circumstances beyond our reasonable control may occur and shall not constitute a breach of our obligations.

If you have not received your order within fifteen (15) business days from the date your order was placed, you must notify our Customer Service team by emailing mailto:gwizzydj@gmail.com. Upon receipt of your inquiry, we will promptly investigate the status of your shipment and work diligently to provide an appropriate resolution.

Failure to report a missing order within a reasonable period after the fifteen (15) business-day timeframe may affect the remedies available. Gwizzy reserves the right to investigate all claims of lost, delayed, or undelivered shipments before issuing a replacement, refund, or any other remedy, at its sole discretion and in accordance with applicable law.

By placing an order, you acknowledge that you have read, understood, and agreed to this Shipping Policy.